Refund policy

30-Day Happiness Guarantee

Not loving your ZapShake? Email us at dravinowens7@gmail.com within 30 days of delivery and we'll send you a refund or a replacement.

Damaged or defective items: If your order arrives damaged or stops working, email us a photo with your order number. We'll replace it or refund you in full at no cost to you, and you won't need to send it back.

Change-of-mind returns: Unused items can be returned in their original packaging within 30 days of delivery. Email us first and we'll send you return instructions. Return shipping costs are the customer's responsibility unless the item was damaged or defective.

Refunds: Once your return is approved, your refund goes back to your original payment method within 5-10 business days. Your bank may take a few extra days to show it.

Questions? Email dravinowens7@gmail.com and we'll reply within 24 hours, Monday to Friday.